Over the past few years, we have found that common carriers (notably USPS, UPS and FedEx) have become very inefficient, unpleasant, uncooperative, and unavailable regarding their delivery service, customer service, and pricing fees.
Our company has taken great care in producing our products, and we take extra care to package them to withstand the rigors of being shipped all over the world. Unfortunately, we have no control over how they are handled by the big 3 delivery services mentioned above. Our customers are aware that over the years we have been forced to use heavy duty cartons, bubble wrap, cardboard liners, sealed bottle caps, double taped binding and sealing, and mark all of our packages with "Caution" and "Fragile" labels in an effort to combat the steadily increasing torture our shipments go through to arrive safely at their destination address.
Even with all the steps we take to protect our products during delivery, we still receive back damaged goods that are marked with tire tracks, or have had packing tape removed and products taken out, or the "Fragile" labels blacked out, or delivered to the wrong address, or left out on a lawn in pouring rain, or dropped on the street of traffic in front of the buyers house, and that's not including the many shipments that simply get "lost" and are never found.
Trying to file a claim for damage or lost items is next to impossible and we have succeeded in only 1 case out of the many we filed over the past few years. Phones are never answered, emails go unread, letters are never answered, and personal trips to the carriers offices are met with surprise and then we are told our issues will be addressed and immediately, but they never are.
These carriers answer to no one. Yes, there are some individual drivers who take their responsibilities seriously but they are few and far between. The biggest problem is with management. They feel no compassion for the way customers are treated and are very out of touch with the real world they are servicing.
Our shipping losses and shipping fees in general, have risen to the point that we have decided to shut down our operation until we can find a better way of getting our products to you, the customer. We apologize for any issues our decision may cause, but we believe we have no other choice at this time.
We will continue offering any digital products that can be downloaded directly to you, our valued customers. These are still available online.
If you wish to offer a solution to shipping services, or to make an offer to buy our company, or for any other reason please use the website CONTACT form to do so.
The Management Team at RousterBout Products